Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the websites and applications offered by Pikacho (“Pikacho,” “we,” “us”), including Shoutout and any other apps under pikacho.dev(collectively, the “Services”). By installing or using a Pikacho app, you agree to these Terms.

Eligibility & accounts

You must have authority to bind the store or business you connect. One Pikacho account works across all our apps; you are responsible for activity under your account and for keeping your credentials secure.

The Services

Pikacho apps provide analytics and operational tooling for Shopify merchants. Measurement features (such as AI citation share-of-voice) depend on third-party AI engines and data providers whose outputs change over time. We provide measurements and insights on a best-effort basis; we do not guarantee specific rankings, citations, or commercial results.

Subscriptions & billing

• Paid plans are billed on a recurring basis through Shopify billing or our payment processor.
• Fees are stated at sign-up; plan limits (prompts, competitors, engines) apply per plan.
• You may cancel at any time; access continues through the end of the current billing period.
• Except where required by law, fees already paid are non-refundable.

Acceptable use

You agree not to:

• Use the Services to violate any law or third-party rights.
• Reverse engineer, resell, or abuse the Services or their APIs.
• Attempt to overload, disrupt, or gain unauthorized access to our systems.
• Submit data you do not have the right to process.

Your data

You retain ownership of your store and account data. You grant Pikacho a limited license to process that data solely to provide the Services, as described in our Privacy Policy. We may use aggregated, de-identified data to improve the Services.

Third-party services

The Services integrate with Shopify and rely on third-party AI and data providers. Your use of those platforms is subject to their own terms, and we are not responsible for their availability or outputs.

Disclaimers

The Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

Limitation of liability

To the maximum extent permitted by law, Pikacho will not be liable for any indirect, incidental, special, or consequential damages, or for lost profits or revenues. Our total liability for any claim relating to the Services will not exceed the amount you paid us in the twelve months before the claim arose.

Termination

You may stop using the Services at any time by uninstalling the app. We may suspend or terminate access if you violate these Terms or use the Services in a way that risks harm to others or our systems.

Changes to these Terms

We may update these Terms from time to time. Material changes will be posted here with an updated date and, where appropriate, communicated in-app. Continued use after changes take effect constitutes acceptance.

Contact

Questions about these Terms? Email legal@pikacho.dev or support@pikacho.dev.